Support Engineer Analytical Instruments 80-100%

Swan Analytische Instrumente AG

Swan is an international SME situated in Zurich Oberland, which develops and produces high-quality measuring instruments for the online water analysis. We employ 350 people at 14 locations worldwide and are known for our high quality in a wide range of industries such as semiconductor, pool water, drinking water and municipal wastewater, power generation, pharmaceutical, and food and beverage.

We are looking for

The Support Team is the point of contact between headquarters and our international sales and service teams. You will support our partners for technical questions about our instruments and their applications. As part of a succession plan, for our well-coordinated team, we are looking for a technically experienced, communicative personality.

We offer you attractive tasks

You support our service and sales teams with technical questions relating to our measuring devices (by phone, email and occasionally also directly at the customer's premises)
You analyse feedback from first level support and assist with targeted troubleshooting and problem solving
You work closely with other departments to find solutions to the more challenging technical issues
You conduct technical training sessions for our sales and service staff as customers
You create and maintain training materials and practical instructions for fault diagnosis
Occasionally, you will also conduct tests on new devices and prototypes at our premises or on-site
You provide valuable feedback for the further development of our products

That's why we want you

Completed technical apprenticeship (or higher technical training) and experience in a commercial environment
English and German, very good written and spoken skills
Ideally, knowledge of chemistry, electrical engineering or experience as service technician
Willingness to travel occasionally approx. 10%